Privacy Policy – Knotica Malta
Welcome to Knotica Malta. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website knoticamalta.com or book any of our massage and wellness services.
1. Who We Are
Knotica Malta is a wellness and massage therapy clinic offering professional treatments designed to relax, heal, and rejuvenate the body and mind.
Website: knoticamalta.com
Email: info@knoticamalta.com
Address: Chiropractic & Wellness Centre, Bella Vista Court, Triq il-Ballut, Attard
For any questions about this Privacy Policy or your data, please contact us at the above email.
2. Information We Collect
We collect and process personal data to provide our services effectively and safely. The information we may collect includes:
Personal Information: Name, phone number, and email address (when you fill out a contact form or booking form).
Health or Consultation Information: Any details you share during your booking or consultation relevant to providing safe and effective massage treatments.
Payment Information: If payments are processed online, these are handled securely through third-party providers (we do not store payment details).
Website Usage Data: Information collected automatically via cookies and analytics tools (such as your IP address, browser type, pages visited, and visit duration).
3. How We Use Your Information
We use the information collected to:
Respond to your inquiries and process bookings.
Provide safe, professional, and personalized massage treatments.
Manage client appointments and communication.
Improve our website’s performance and user experience.
Send updates, special offers, or service reminders (only with your consent).
Comply with legal and regulatory requirements.
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Consent: When you voluntarily provide your data via forms or emails.
Contract: To fulfill our obligation to provide massage services you book.
Legal Obligation: When necessary for record-keeping or regulatory compliance.
Legitimate Interest: To improve our services and ensure business operations run smoothly.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described above, or as required by Maltese law and GDPR regulations. Client records related to treatments may be kept for a defined period for professional and legal reasons.
6. Sharing Your Information
We do not sell or rent your personal data to anyone.
We may share limited data with trusted third parties who help us operate our business, such as:
Website hosting and analytics providers.
Email or booking system providers.
Payment processors (if applicable).
All such partners are GDPR-compliant and only process your data under our instruction.
7. Cookies and Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand visitor behavior and improve site performance.
Cookies are small files stored on your device that help us remember preferences and measure traffic. You can disable cookies at any time in your browser settings.
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
Access: Request a copy of your data.
Correction: Ask us to update or correct inaccurate details.
Deletion: Request deletion of your data (“right to be forgotten”).
Restriction: Limit how your data is used.
Portability: Request your data in a structured format.
Objection: Object to certain processing activities.
To exercise any of these rights, contact us at info@knoticamalta.com.
9. Data Security
We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
Access to your information is limited to qualified professionals who require it to perform their duties.
10. Third-Party Links
Our website may contain links to external websites. Please note that we are not responsible for their privacy practices or content. We encourage you to review their privacy policies when visiting those sites.
11. Updates to This Policy
We may update this Privacy Policy occasionally to reflect legal or operational changes. The most recent version will always be posted on this page with an updated date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:
Knotica Malta
Email:info@knoticamalta.com
Website: knoticamalta.com